Protect your signature. Do not attach your signature, initials, or a private document to a support email unless it is necessary and you choose to do so.

Export did not complete

Confirm that your device has available storage.
Choose Files or the system Share sheet for a transparent PNG.
Remember that JPEG always has a white background.
Try the export again. Re-exporting the same purchased set does not require another payment.

Purchase is pending or interrupted

Do not start another purchase immediately. Reopen the app while connected to the internet so it can reconcile unfinished verified StoreKit transactions. If Apple still shows a pending transaction, Apple may be waiting for approval or payment resolution.

Deleting the app

Deleting Only Signature may delete reusable sets stored inside it. Exported files remain wherever you saved them. There is no account or developer cloud that can reconstruct deleted artwork.

Local diagnostics

The in-app Support screen can provide privacy-safe diagnostic text containing app/build version, device and iOS version, and non-sensitive StoreKit/export error categories. It does not include strokes, images, labels, or file contents.

Contact support

Email admin@onlysignature.app. This is the verified Only Signature support address.

Include what you were trying to do, the format selected, and the exact plain-language message shown by the app. Do not send passwords, payment-card details, Apple credentials, or unnecessary personal documents.

Read the Purchase FAQ or review privacy and deletion details.